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Introduction
In Merchant Mode, you can access the Admin Panel.
The CardPointe app initially launches in Merchant Mode. Merchant Mode provides access to the Admin Panel, a merchant-facing interface that you use to configure and troubleshoot the CardPointe app.
To switch to Merchant Mode from Customer Mode, tap all 4 corners of the touch screen simultaneously.
Admin panel descriptions
The Admin Panel provides access to the following information:
| Setting | Description |
| Status | Displays Connected if the device is successfully connected and authenticated to the CardPointe service, or Disconnected if the device is not connected to the CardPointe service. |
| HSN | Displays the terminal hardware serial number (HSN). If you need to contact CardConnect for support, you will need to provide the HSN. |
| Lock Customer Mode | Enabling this setting forces the device to startup in Customer mode. We recommend to leave this turned on so the device defaults to Customer mode upon each startup. |
| Contact Support | Opens a browser window to the CardConnect Support Site. |
| CardPointe Properties | Displays the CardPointe terminal properties. This menu provides useful information for troubleshooting CardPointe application and device issues. |
| Internet Connection | Displays the internet connection status and configuration. Select Advanced Configuration to modify the network settings and other Android device settings. |
| Application Properties | Displays the CardPointe app version as well as the Payment Card Industry (PCI) PIN Transaction Security (PTS) validation level. |
Related Resources
- CardPointe App for Clover Flex Topic Outline
- Launch the App How-To
- Accept Payments How-To
- Manage User Modes How-To
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