Article Details
Summary
The CardPointe app starts in Merchant Mode. Merchant Mode gives you access to the Admin Panel. This is a merchant-facing screen you use to set up and troubleshoot the CardPointe app.
To switch to Merchant Mode from Customer Mode, tap all 4 corners of the touch screen at the same time.
What This Does
| Setting | Description |
| Status | Shows Connected if the device is connected and signed in to the CardPointe service. Shows Disconnected if it is not. |
| HSN | Shows the terminal hardware serial number (HSN). You need the HSN if you contact CardConnect for support. |
| Lock Customer Mode | Makes the device start in Customer Mode. Keep this on so the device starts in Customer Mode each time. |
| Contact Support | Opens a browser window to the CardConnect Support Site. |
| CardPointe Properties | Shows the CardPointe terminal properties. This menu has useful information for troubleshooting the CardPointe app and device. |
| Internet Connection | Shows the internet connection status and setup. Select Advanced Configuration to change network settings and other Android device settings. |
| Application Properties | Shows the CardPointe app version and the Payment Card Industry (PCI) PIN Transaction Security (PTS) validation level. |
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