In Gingr, you can create and manage the legal and liability agreements that customers must sign. Customers can sign agreements online through the Customer Portal, at your facility using a tablet, or you can upload scanned copies of signed paper agreements to store them within Gingr.

Before You Begin

Before you get started, consider all of the legal agreements your business requires customers to sign and which reservation types they should apply to.

• If you have questions about the functionality of agreements in Gingr, contact your Onboarding Specialist or the Support Team.

• If you have questions about the content of your legal agreements, please consult a lawyer.

• When copying text into Gingr, always choose "Paste Without Formatting" to prevent importing code that could cause display issues. Once text has been placed into the Agreement Template, you can use Gingr's Rich Text Editor to format the text as you wish. 

• Agreements are read-only and collect a single signature with a timestamp - they are not fillable forms. Avoid including blank fields or form-style language.

Legal Note: The Electronic Signatures in Global and National Commerce (ESIGN) Act grants electronic signatures the same legal status as handwritten signatures throughout the United States, greatly simplifying and expediting how organizations gather, track, and manage signatures and approvals on agreements and documents of all kinds. In the ESIGN Act, an electronic signature is defined as “an electronic sound, symbol, or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record.” In simple terms, electronic signatures are legally recognized as a viable method to indicate agreement to a contract. More information can be found here. 

Set Up Liability Agreements

1. Navigate to Admin » Agreement Templates.

2. Select + Add Agreement Template to create a new agreement.

3. Complete the following fields:

   Field	Description
   Title	Enter the name of the agreement as it should appear to staff and customers.
   Body	Type or paste the text of your agreement. To prevent formatting issues, always use Paste Without Formatting. Use the Rich Text Editor to style your content after pasting.
   Status	Set to Yes if this agreement should be active. Set to No if it should not be visible to customers or used for new signatures.
   Reservations Required For	Optionally select one or more reservation types that this agreement should be required for. Leave blank to make it optional, or select All to make it mandatory for all reservations.
   Assign Locations	Select one, multiple, or all locations where this agreement applies. Agreements are associated with All Locations by default.  This ensures that each location can manage its own agreement requirements and signatures independently.

4. When finished, click Save. You’ll be returned to the Agreement Templates page.
5. Repeat these steps to create any additional agreement templates your business requires.

How Location Affects Signatures

When agreements are assigned to specific locations, Gingr automatically records where each signature was captured:

• Customer Portal – Enrollment or Waivers Page: Captures the customer’s Home Location.

• Customer Portal – Booking Request: Captures the Booking Location.

• Business Portal – Push to Device: Captures the Business User’s Current Location.

The signature record displays this location alongside the signer’s name, date, and IP address.

Helpful Tips

• If your business operates multiple locations, assigning agreements appropriately ensures accurate compliance tracking per site.

• Agreements signed before location selection was implemented remain valid across all locations.

• Only Admin users can create or modify agreement templates.

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