Enable Customer Portal Links (How-To)

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Introduction

Customer Portal Links allow you to add custom buttons to the Customer Portal. These links can point to any external webpage, giving pet parents quick access to important resources such as third-party sites.

Before You Begin

Decide which links you want customers to see and where they should lead. You can link to any webpage, whether it’s within the portal or an external site.

Enable Customer Portal Links

Navigate to Left-hand Navigation: Admin » Portal Customization.
In the Customer Portal Links section, +Add or Edit (pencil icon) a customer portal link and configure the following fields:
- URL: Enter the full URL of the page that you want to link to.
  - Enter the complete URL, beginning with https://, http://, or www.
  - You can link to any webpage within or outside of the customer portal.
  - For example, if you would like to add a button to Communication Preferences within the portal, you would enter: https://yourbusinessname.portal.gingrapp.com/#/secure/account/communication-preferences
- Label: Enter the text that should be displayed on the button for this link. The label will display like this in the customer portal:
  
  Tip: The 'style' setting for the links is an outdated feature. You may disregard this setting when setting up customer portal links.
- Open in new tab: If enabled, this link will open in a new tab.
- Display Order: Enter the order number that you want this button to display.
  - All buttons will display after the Facility Website button (as set up in Admin > Location Info) and before the Logout button.

Optional System-Wide Settings

While setting up portal links, you can also control the visibility of other Customer Portal features.

Enable or disable the following settings depending on what your business offers. These are System-wide settings and will affect all locations:

Allow Package Purchases from the portal? This will hide the Shop Packages page from the portal if you don’t allow customers to purchase any prepaid packages online.
Allow Retail Purchases from the portal? This will hide the Shop Retail page from the portal if you don’t allow customers to purchase any retail online for in-store pickup.
Allow Subscription Purchases from the portal? This will hide the Shop Subscriptions page from the portal if you don’t allow customers to start their own package subscriptions online.
Show Rates section on the portal? This will hide the View Rates page from the new portal if you don’t want customers to see any of their rates for reservation types and services in the portal.
Show Reward Points balance on the portal? This will hide the Reward Points page from the portal if you don’t use the Gingr Loyalty Rewards feature.
Show Webcams link on the portal? This will hide the Live Webcams page from the portal if you don't use webcams with Gingr.