Make a Purchase as a Pet Parent (How-To)

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Summary

Pet parents can buy items in the Customer Portal or the Gingr for Pet Parents app. This article shows you how to buy retail items.

Depending on what your business turns on, customers may be able to buy these items with a card saved on file:

Retail Items: Products for in-store pickup.
Packages: Pre-paid punch cards for a set number of reservations.
Memberships: Recurring plans that bill on a schedule and apply benefits such as discounts, credits, or special pricing.
Subscriptions: Auto-renewing packages that bill at regular intervals.

Important: Each purchase type depends on business settings. If a purchase option does not show in the portal, the business has not turned it on.

Pet parents cannot apply promotions by hand when they buy retail items or packages in the portal.
Membership special pricing applies on its own when they buy retail items and packages.
When pet parents request bookings, they can apply promotions to reservation costs by hand. Membership special pricing applies on its own to eligible services.

Go to the Customer Portal and log in as an existing customer.
Go to Side Navigation: Shop.
Select Shop Retail to see the retail items for sale.
Select the shopping cart button next to the item's price to add it to your order. Repeat for each item you want. You can also change the number in the cart.
Select the shopping cart icon in the top right corner.
Change the number of items if needed.
Select the blue Payment button.
Check out with a credit card.