Summary

Pet parents can buy your Point of Sale items in the Customer Portal and pick them up in store. These articles show you how to turn this on, tell customers where to shop, and set up a workflow for your staff.

What This Does

Before You Begin

Important: To use this feature, you must use integrated credit card processing. If you do not use Gingr's integrated credit card processing, email sales@gingrapp.com to sign up.

Important: If you are logged in to the business side and the Customer Portal at the same time, you cannot see your retail items for sale. Log out of the business side before you log in to the portal, or use an incognito window.

Helpful Hints

• If you have many retail items to sell in the Customer Portal, contact our support team when you turn on this feature. We can help you change the settings in bulk.
• Train your staff on the workflow. This helps make sure customers know when their items are ready and that you do not oversell items.

Topics

• Manage Retail Items in Customer Portal How-To
• Make a Purchase as a Pet Parent How-To
• Process a Retail Order How-To
• Allow Customers to Purchase Packages How-To