Introduction

This set of articles will describe how to sell your Point of Sale Items to customers on the Customer Portal. This feature will allow pet parents to purchase retail items on the customer portal for in-store pickup. By the end of this section, you should understand how to enable this feature, how to instruct your customers where to purchase retail on the Customer Portal, and how to give your staff a workflow when retail is purchased.

Helpful Hints

• If you have a large number of retail items that you would like to sell on the customer portal, please reach out to our support team when enabling this feature! We are more than happy to assist you with adjusting the settings in bulk.
  
  
• As with most features in Gingr, this feature is best utilized if staff are trained on the workflow to ensure that customers are properly notified when their items are ready and that you don't oversell items.

Important:  In order to use this feature, you must use the integrated credit card processing. If you do not currently use Gingr’s integrated credit card processing, send an email to sales@gingrapp.com to get signed up!

Important:  If you are logged into the business side while logged into the customer portal, you will not be able to see your retail items for sale. Log out of the business side before logging into the portal or use an incognito window.

Topics

• Manage Retail Items in Customer Portal How-To
• Make a Purchase as a Pet Parent How-To
• Process a Retail Order How-To
• Allow Customers to Purchase Packages How-To