Summary

Each reservation in Gingr has its own Reservation Details Page. It holds all the details of the reservation. You can view and edit them here. This article walks through each section.

What This Does

Navigation Buttons

A few square icon buttons sit directly above the tab that shows the animal and owner names. The actions you see differ if the reservation is future, present, or completed.

• Pencil/Edit icon: Edit the reservation, owner, or animal.
• Email icon: Re-send reservation emails.
• Print icon: Print the run card for this reservation.
• Lodging icon: Manage the lodgings for this reservation.
• Dollar icon: Generate an estimate of the reservation total or view the receipt.

Details Tab

This tab has key information about the reservation. You can manage:

• Feeding and Medication Reports
• Deposits
• Report Cards

Services Tab

On the Services tab, you can:

• View or edit all service details and notes.
• See assigned service options.
• See who a service was assigned to, who completed it, and when.

Select the Action menu beside a service to:

• Mark a service as complete.
• Schedule the service, if it is not scheduled yet.
• Edit service notes and details.
• Delete the service.

POS Items Tab

On the POS Items tab, you can:

• View all retail items attached to the reservation, with their prices.
• Remove retail items from the reservation.
• Add the item to a different reservation.

Lodging Tab

The Lodging tab is view only. To edit any part of the reservation, select Edit Reservation. To edit lodging only, select Lodging Chooser. Both buttons are in the upper left of the page, no matter which tab is open.

On the Lodging tab, you can:

• View the lodging date.
• See the area the lodging is in.
• View the run name.
• See the current and maximum capacity of the lodging.

Animal and Owner Tabs

The Animal and Owner tabs repeat the Details tab of the Animal and Owner profile pages. You can view all important animal and owner information here. To edit a profile, select Edit Owner or Edit Animal in the upper right of the page.

Immunizations Tab

On the Immunizations tab, you can:

• See if any immunizations are expired. A red tab and a number in parentheses show expired records.
• Select Manage Immunizations to update expiration dates or enter new records.
• View details of all immunizations and their last update.

Incidents Tab

On the Incidents tab, you can:

• See a record of all past incidents with descriptions, who created them, and when.
• Add a new incident to the animal's profile.

A red Incident tab means an incident is on record. The number in parentheses shows how many.

Additional Details Tab

On the Additional Details tab, you can see a record of edits made to a PreCheck form by the customer or by the business.

• Sections titled Gingr PreCheck Customer Portal Submission show the original PreCheck form the pet parent submitted. You may see more than one entry with this title. That means the pet parent edited the form more than once before check-in. Each entry shows what was submitted at that time.
• The Gingr PreCheck Business Portal Staff Check-In Submission section shows what was submitted after the business reviewed and changed the form at check-in.
• The date, time, and name on each submission show who made the changes and when.

Envelope Icon

With the Envelope icon, you can manually send:

• The New Reservation Email
• The Confirmation Email
• The Gingr PreCheck Email

Gingr also sends all of these emails to the customer automatically.

Where to Find It

See Navigate to the Reservations Detail Page.

Related Articles

• Reservation Details Page Topic Outline
• Navigate to the Reservations Detail Page How-To