Redeem Gift Certificates

1. Add the customer's reservation(s) to the cart from Left-hand Navigation » Dashboard or go directly to the cart from Top Navigation » Cart to add POS items, packages, or open line items. Make sure to select an owner!
   
   
2. Click the blue Checkout with Payment button when you are ready to checkout.
   
   
   
   
3. Choose the Payment Method Gift Certificate, and enter the amount for which they are redeeming the gift certificate. Then click Complete Checkout.
   
   

Important:  Edit the amount to be exactly the amount of the gift certificate in the checkout popup window. This will make sure that your reporting is accurate.

If the gift certificate is GREATER than the value in the cart, you can make a manual adjustment to their paper gift certificate to show how much can be redeemed at a future visit. You can also add store credit in the amount unused from the gift certificate to the invoice when checking out.

If the gift certificate is LESS than the value in the cart, you will need to complete the transaction using both the gift certificate and an additional payment method.

Warning:  DO NOT use your Gift Certificate Payment method for anything other than applying the gift card credit to the recipient's account. This will result in gaps in your reporting.

Related Resources

• Gift Certificates Topic Outline
• Set Up Gift Certificates How-To
• Sell Gift Certificates How-To