Summary

Gingr PreCheck is like checking in before a flight. Pet parents fill out a detailed check-in form before they arrive. This reduces errors and saves time at the front desk. For example, owners can fill in their animal's belongings, additional services, and contact information ahead of time, so staff do not need to go through it at check-in. Clients can also add services on the PreCheck form, so you can upsell with little effort.

Steps

Check In a Pet

1. Go to Left-hand Navigation: Dashboard » Expected Tab.
2. Find the client's reservation. After the client selects I'M HERE on their Gingr PreCheck form, the reservation is highlighted and moves to the top of the Expected tab.

   Tip: If a pet parent has a reservation at a location other than their home location, the yellow dashboard highlight does not show.

   

3. Select the check mark icon to the left of the pet's name.
4. Review the submitted PreCheck form.

   

5. Make any edits that you need.
6. Select Complete Check-In.

After you check in the reservation, you can see the PreCheck form in the additional details section of the Reservation Details. A yellow highlight shows next to any changes.

Review PreCheck Form History

1. Check in the pet.
2. Go to Reservation Details » Additional Details » PreCheck Form History.

   

This is a record of what was on the PreCheck form. The sections titled Gingr PreCheck Customer Portal Submission show the pet parent's original submission. You may see more than one entry with this title. This means the pet parent edited the form before the reservation was checked in. Each entry shows what was submitted at that time.

The Gingr PreCheck Business Portal Staff Check-In Submission section shows what was on the form after the business reviewed it and made changes at check-in.

Related Articles

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