Summary

Services Pending Scheduling are services added to a reservation that must be scheduled but have not been. This report lists them so you can schedule each one.

What This Does

Reports in Gingr use location-based reporting. Gingr calculates results from the locations you select, not from all locations by default. Each report shows the type of location it uses, which decides how results are calculated.

Common location types include:

• Booking Location: Where the reservation or appointment takes place.
• Invoice Location: Where revenue and financial activity are counted.
• Spend Location: Where the pet parent's purchases and charges happened.
• Package Purchase Location: Where a package or subscription was bought.
• Subscription Location: Where the subscription is enrolled.
• Transaction Location: Where the payment was processed.
• Pet Parent Home Location: The pet parent's assigned home location.

The user's Allowed Locations decide which locations are available in a report. If a location does not show as an option, check the user's Allowed Locations setup before you run the report.

Why a Service Ends Up Pending

A service can end up here in two ways.

• Incorrect setup: The service has no default start time or duration. If a frequency such as "every day" or "every other day" is selected, Gingr does not know where to put the service on the calendar. To check your setup, see Create an Additional Service. Select the pencil icon for the service to edit it. If it has no default start time or duration, enter them.
• The service was not scheduled: When you add a service that must be scheduled through the dashboard services widget, there is a second step to pick a date. If you skip it, the service stays pending scheduling.

To assign a date after you add a service in the widget:

1. Select the pencil icon in the top left of the widget. A panel opens where you can edit the service.
2. At the bottom of the panel, find the date and time entry field. The date field is blank.
3. Select it and pick a date within the reservation. You can also change the time.

Where to Find It

1. Go to Left-hand Navigation: Reports & More » Reports » Services Pending Scheduling. Gingr creates a report that shows all services not yet scheduled.
2. To schedule a service, select a Start Date and a Start Time.
3. Select Save Schedule.

Related Articles

• Services Reports Topic Outline
• Services by Date Report Reference