Sign Up for CardConnect's Card Account Updater Service (How-To)

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Summary

The Card Account Updater (CAU) service from CardConnect updates out-of-date debit and credit card details, such as the card number and expiration date. This means fewer declined recurring payments. Updates happen in the background, and customers do not need to do anything.

Before You Begin

  • CardPointe is a CardConnect platform. People often use the two names to mean the same thing.
  • You need a merchant ID to access the portal. Register for an account the first time you log in.
  • If you forgot your password, select Forgot Password? on the login page. If you forgot your username, call CardConnect at (877) 828-0720.
  • For help with the CardPointe portal, see the CardPointe User Guide.

Steps

Sign Up with an Existing Account

  1. Select the Build Agreements button in the Account Details.
  2. Download the paper Account Updater Agreement.
  3. Send the agreement to the merchant to sign.
  4. Select the edit button on the Account Updater Add-On and attach the signed agreement.

Sign Up with a New Account

Merchants can sign the Account Updater Agreement during the first application.

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