Summary

This article answers common questions about CardConnect's Card Account Updater, including fees, which cards are checked, and where to see updates.

Will I be charged if a card is expired but no updated card information can be found?

No. CardConnect charges a "Per Update Fee" for each credit card that gets updated information from the card brands. If a card is checked for expired information but not updated, the fee does not apply at the agent or merchant level.

Are all customer credit cards updated when the batch runs?

Yes. All cards under a customer profile, not just the default card, are sent to check for an update. CardPointe cannot turn off checks for a card.

How do fees show on my monthly CardPointe statement?

The monthly fee and per update fees are line items on the merchant statement that comes directly from CardPointe. The statement shows the number of updates multiplied by the per update cost.

Where can I see which cards were updated?

In CardPointe, go to Reporting > Card Updates. The Updater History table shows details on all card account updates from the past year. See the CardPointe Web App User's Guide for more.

Does Gingr have a report that shows which client profiles were updated?

No. Gingr does not have a report for this information at this time.

Related Articles

• CardConnect's Card Account Updater Topic Outline
• Sign Up for CardConnect's Card Account Updater Service How-To