Will I be charged if a card is expired but no updated card information is able to be retrieved?

A "Per Update Fee" is charged for each credit card that receives updated information from the card brands. If a card is checked for expired information but not updated, this fee will not be applied at the agent or merchant level.

Are all customer credit cards updated when the batch is run?

All cards (not just the default) underneath a customer profile are sent to check for an update. In CardPointe, there is no way to turn off a card from being checked. 

How will fees appear on my monthly CardPointe statement?

The monthly and per update fees are line items on the merchant statement that comes directly from CardPointe. The statements show the number of updates that occurred, multiplied by the per update cost.

Where can I view which cards were updated?

You can view card updates in CardPointe, on the Reporting > Card Updates tab. The Updater History table displays detailed information on all card account updates that occurred within the past year. See the CardPointe Web App User's Guide for more information.

Is there a report in Gingr that shows which client profiles were updated?

There is not a report for this information available at this time.

Related Resources

• CardConnect's Card Account Updater Topic Outline
• Sign Up for CardConnect's Card Account Updater Service How-To