Pet Parents can view their active and canceled memberships directly in the Customer Portal under My Memberships & Packages. This provides a quick and easy way to check membership details, billing information, and benefits.

Before You Begin

What You Can & Cannot Do

You CAN:

• View all memberships (active, canceled, and expired).
• Check membership details, billing information, and benefit status.
• Purchase memberships from the Shop tab when enabled by the business.
• If a membership includes special pricing benefits, the discount is automatically applied in the cart during checkout.

You CANNOT:

• Cancel an existing membership directly (this must be done by the business).
• Apply membership credit benefits (like service credits) during checkout - these are applied by staff when the reservation is checked-out. 

View Membership Details

1. Log in to the customer account.
   
   

2. Pet parents can view memberships in two places:

   • Shop tab > Shop Memberships (to purchase new memberships if enabled)

   • Account tab > My Memberships & Packages (for all memberships owned)

   
   
   
   
   
3. Any memberships currently active on the customer's profile will display under the Memberships tab. You can switch between the Memberships, Packages, and Subscriptions tabs at the top to view memberships, standalone packages, and package subscriptions.
   
   
   
   
4. Select a membership to view:
   
   • Cost and Billing Frequency
   • Billing Details
     • Billing start date (as selected during enrollment).
   • Membership Benefits
     • Pro-rated rates and benefits when applicable.
   • Terms and Conditions
     

     • Signed agreements, viewable under Account tab > Waivers & Agreements. 

Related Resources

• Packages in the Customer Portal Topic Outline
• Get Started with the Customer Portal Topic Outline
• Book Reservations and Services in the Customer Portal How-To