View Memberships in the Customer Portal (How-To)

Article Details

Summary

This article shows pet parents how to view their active and canceled memberships in the Customer Portal. You can check membership details, billing information, and benefits under My Memberships & Packages.

What You Can and Cannot Do

You can:

View all memberships, including active, canceled, and expired ones.
Check membership details, billing information, and benefit status.
Buy memberships from the Shop tab when the business turns this on.
Get special pricing automatically in the cart at checkout, if the membership includes a pricing benefit.

You cannot:

Cancel a membership. The business must do this.
Apply membership credit benefits, such as service credits, at checkout. Staff apply these when they check out the reservation.

Steps

Log in to your customer account.
Find your memberships in one of two places:
- Shop tab > Shop Memberships to buy new memberships, if the business turns this on.
- Account tab > My Memberships & Packages to see all memberships you own.
Look at the Memberships tab. It shows the memberships active on your profile. Use the tabs at the top to switch between Memberships, Packages, and Subscriptions. These show memberships, standalone packages, and package subscriptions.
Select a membership. You can see:
- Cost and billing frequency
- Billing details
  - The billing start date you chose at enrollment.
- Membership benefits
  - Pro-rated rates and benefits, when they apply.
- Terms and conditions
  - Signed agreements. Find these under Account tab > Waivers & Agreements.