Packages are pre-paid bundles that allow pet parents to purchase credits for reservations, services, and add-ons in advance. Each package may include one or more components, giving a clear breakdown of what is included and how credits can be used.

From the Customer Portal, you can purchase available packages, view your existing or previously purchased packages, and check remaining credits.

To access the Customer Portal, and sign in to your account:
http://[companyname].portal.gingrapp.com

If your pet care provider offers online purchasing, packages can be added to the shopping cart and purchased directly through the portal.

Helpful Hints

• Selling packages and subscriptions on the Customer Portal requires that you have integrated Credit Card Processing through CardConnect or Gingr Payments. Please see our article Configure Payment Processing for more information.
• You might consider including information about expiration timelines and policies in the Description section of the Package or Subscription settings from Left-hand Navigation > Admin > Packages & Subscriptions.

• Package listings show each component included in the bundle, along with its credit type and quantity.

• Existing and previous packages are always visible from your account under your profile’s packages section.

Topics

• Purchase Packages How-To
• Purchase Package Subscriptions How-To
• View Remaining Package Credits How-To