You can view your remaining Package Credits and your full Package Transaction History in Gingr's new Customer Portal.

View Remaining Package Credits

1. Log in to the customer account.
   
   
2. Navigate to the Shop icon > My Packages & Subscriptions.
   
   
   
   
3. Any packages currently active on the customer's profile will display the current number of credits left. You can switch between the Packages and Subscriptions tabs at the top to view standalone packages versus package subscriptions.
   
   
   
   
4. Pet parents can also view expired/inactive packages by clicking the filter icon next to the search bar and filtering their search by package status.
   
   

View Package Transaction History

If you would like to see how the package credits were used, you can ask your pet care facility to provide you with a transaction/package credit history. Alternatively, you can look at your reservation history via your customer account with these steps.

1. Login to your customer account.
   
   
2. Navigate to Account > Invoice & Estimates. This will open a new page that shows your current customer balance across store credit and open invoices. You will also see invoices and estimates attached to your account.
   
   
3. Click on an invoice to see the quick details.
   
   
   
   The invoice pop-up will give a quick overview of the reservation(s), service(s), coupon(s), and package credit(s) used on the invoice. This will also display whether the invoice is Open or Closed. Open means there are outstanding payments yet to be received or refunded, as the total charged versus total paid amounts do not match up.
   
   If you have integrated payments set up via Gingr Payments or CardConnect, there will be a link for customers to pay their open balances directly from these invoice pop-ups.

Related Resources

• Packages in Customer Portal 2.0 Topic Outline
• Purchase Packages How-To
• Purchase Package Subscriptions How-To