Summary

You can buy packages in the Customer Portal. A package can include reservation credits, service credits, or add-ons in one purchase. When you add it to the cart, you get the whole bundle. You cannot split it into parts.

Before You Begin

This article covers standalone packages. For subscriptions, see Purchase Package Subscriptions.

Steps

Go to Shop Packages

1. Log in to your Customer Portal.
2. Go to Shop » Shop Packages. All packages your pet care provider offers online show here. You can expand each one to see its parts, price, and description.

   

Add a Package to the Cart

1. Select the package you want. A pop-out shows the package parts.

   

2. Select Add to Cart. A message confirms the package was added.

The cart shows the package as one bundled item, with each part listed under it.

Open the Cart and Pay

1. Select the Cart icon at the top right of the portal. The cart shows all selected items, including the breakdown of package parts.

   

2. Review the items in the cart.
3. Select Payment. If you have a card on file, it shows as a payment option. You can also add a card during checkout.
4. To pay with a saved card, select the card and select Checkout.

   

5. To add a new card, enter the card details in the secure form, select Use This Card to save it, then select Checkout.

   

When the transaction is done, Gingr adds the package and its parts to your account.

Related Articles

• Packages in Customer Portal 2.0 Feature Overview
• Purchase Package Subscriptions How-To
• View Remaining Package Credits How-To