Summary

In the new Customer Portal, you can view your remaining Package Credits and your full Package Transaction History.

Steps

View Remaining Package Credits

1. Log in to the customer account.
2. Go to the Shop icon, then select My Packages & Subscriptions.

   

3. Check the active packages. Each shows how many credits are left. Switch between the Packages and Subscriptions tabs to see standalone packages and package subscriptions.

   

4. To see expired or inactive packages, select the filter icon next to the search bar and filter by package status.

   

View Package Transaction History

To see how package credits were used, ask your pet care facility for a transaction or package credit history. You can also check your reservation history in your customer account.

1. Log in to your customer account.
2. Go to Account » Invoice & Estimates. This page shows your customer balance across store credit and open invoices, plus the invoices and estimates on your account.
3. Select an invoice to see the quick details.

   

The invoice pop-up gives a quick view of the reservations, services, coupons, and package credits used on the invoice. It also shows whether the invoice is Open or Closed. Open means there are payments still to be received or refunded because the total charged and total paid do not match. If the business uses Gingr Payments or CardConnect, the pop-up has a link to pay an open balance.

Related Articles

• Packages in Customer Portal 2.0 Feature Overview
• Purchase Packages How-To
• Purchase Package Subscriptions How-To