Our messaging provider, Twilio, enforces strict guidelines for SMS content. Toll-Free Verification is required for sending messages over Toll-Free phone numbers. The Toll-Free Verification process requires providing detailed information which helps ensure phone numbers are tied to valid businesses and helps prevent fraud.

Important: Users who do not complete verification are blocked from sending any messages over Toll-Free numbers as of January 31, 2024. We recommend all users submit their registration as soon as possible to avoid delays in processing and verification.

Before You Begin

• System SMS is currently limited to customers within the United States and Canada. If you reside outside of North America, you could consider looking into a third party company called Esendex. For more information on this topic, please click here.
  
  
• Each location within Gingr will have its own unique phone number. If your app contains multiple locations, the verification status will display for the specific location you are under.

Warning:  Partial entries of this form will not be saved. Once you begin entering information, if you navigate away from this page at any point, you will need to start over.

Complete the Verification Request Forms

When first logging into Gingr, if you notice an orange banner for 'Verification Not Started', it means that your number is not yet verified. This form can be completed by users in your app with Admin permissions.

1. To begin, navigate to Left-hand Navigation: Admin » System SMS.
   
   
2. Select Start Verification.
   
   
   
   
3. Enter Business and Contact information when prompted. Once these fields have been filled out, select Continue to business address to proceed to the next step. 
   
   
   

   Field Name	Description	Helpful Hint
   Legal Entity Name	In this section, enter the name of the business or organization associated with the toll-free phone number.	The legal entity name should match the one listed on official government and legal documents.
   Website URL	This should be the website associated with your business. Your website must be entered in similar to the following format example: https://businessname.com/ DO NOT use your Gingr URL - the verification request will be rejected.	If you do not have a business website, you can use a link to your social media page. The system doesn't check if URLs are valid. Whether you enter a proper URL or just text, no warning will appear. You’ll only find out if it's incorrect after submission. Make sure the URL is correct before submitting!
   First Name	The first name of the contact for your business or organization.	This information can be found in Admin » Manage Gingr Subscription
   Last Name	The last name of the contact for your business or organization.	This information can be found in Admin » Manage Gingr Subscription
   Email Address	The email address of the contact for your business or organization.	This can be the email of whoever is submitting the verification
   Phone Number	The phone number of the contact for the business or organization.	This should be the number for your facility, not the toll free one we are verifying

4. Enter your Business Address. Select Continue to Messaging use case to proceed to the next step.
   
   

   Field Name	Description
   Select a Country	Enter the country code where your business operates. Currently, only the United States and Canada are available, as our SMS services are limited to customers in these regions.
   Address Street 1	Input your business's official address as it appears on legal documents.
   Address Street 2	Provide the second row of the street address, including any additional information necessary for location.
   Address City	Specify the city where your business is located.
   Address State/Province	Indicate the state/province or region corresponding to your business location.
   Address Postal Code	Input the postal code associated with your business.

   
   
   
5. Fill out the Messaging Use Case form.
   

   Field Name	Answer	Description
   Estimated Monthly Messaging Volume	The estimated number is usually 10,000 for smaller apps, up to 250,000 for large enterprise apps.	This describes the monthly volume estimation of messages from the toll-free number.
   Opt in type	Web From	This describes how a user opts-in to text messages.
   Opt in policy image URLs	Include screenshot of opt-in information on Owner Form. Share via link such as Google Drive.
   Use case categories	Marketing and Account Notifications	This should be the use case that best fits the types of messages being sent by this toll-free number.
   Use case description - maximum 500 characters	Businesses use SMS for transactional and marketing messages to customers	This describes how messaging is used by the business or organization.
   Message content - maximum 1000 characters	Thanks for your reservation for {animal_name} on {start_date}. Please check your email for more details. Thanks for your appointment on {start_date}. Please check your email for more details. Thanks!
   Additional information - maximum 500 characters		This field is optional and is recommended to leave blank.

   
   
   
6. Review the Terms of Service, and select Submit.
   
   
   

   Once submitted, you should receive a success message as shown below: 

   

Related Resources

• Twilio Verification Statuses Reference