Summary

Twilio, our messaging provider, requires Toll-Free Verification to send messages over Toll-Free numbers. This process ties your phone number to a valid business and helps prevent fraud.

Before You Begin

Important: If you do not complete verification, you cannot send messages over Toll-Free numbers as of January 31, 2024. Submit your registration as soon as you can to avoid delays.

• System SMS works only for customers in the United States and Canada. If you are outside North America, you can look into a third-party company called Esendex. See System SMS.
• Each location in Gingr has its own phone number. If your app has more than one location, the verification status shows for the location you are in.
• Users with Admin permissions can complete the form.

Warning: Gingr does not save partial entries. If you leave this page after you start, you must start over.

Steps

1. Go to Left-hand Navigation: Admin » System SMS. If you see an orange banner that says Verification Not Started, your number is not verified yet.
2. Check that the location in the For Location dropdown matches the app location at the top right.
3. Select Start Verification.

   

4. Enter your Business and Contact information. Use the field guide below. Select Continue to business address.

   

   Field Name	Description	Helpful Hint
   Legal Entity Name	The name of the business or organization that goes with the toll-free number.	Match the name on official government and legal documents.
   Website URL	The website for your business. Use a format like https://businessname.com/ Do not use your Gingr URL. Twilio rejects the request.	If you do not have a business website, use a link to your social media page. Gingr does not check whether the URL is valid, and you see no warning. You find out only after you submit. Check the URL before you submit.
   First Name	The first name of the contact for your business or organization.	Find this in Admin » Manage Gingr Subscription.
   Last Name	The last name of the contact for your business or organization.	Find this in Admin » Manage Gingr Subscription.
   Email Address	The email address of the contact for your business or organization.	This can be the email of the person who submits the verification.
   Phone Number	The phone number of the contact for the business or organization.	Use your facility's number, not the toll-free number you are verifying.

5. Enter your Business Address. Use the field guide below. Select Continue to Messaging use case.

   

   Field Name	Description
   Select a Country	The country where your business operates. Only the United States and Canada are available because SMS works only in those regions.
   Address Street 1	Your business's official address as it shows on legal documents.
   Address Street 2	The second line of the street address, with any extra information needed to find the location.
   Address City	The city where your business is.
   Address State/Province	The state, province, or region where your business is.
   Address Postal Code	The postal code for your business.

6. Fill out the Messaging Use Case form. Use the field guide below.

   Field Name	Answer	Description
   Estimated Monthly Messaging Volume	Usually 10,000 for smaller apps, up to 250,000 for large enterprise apps.	The number of messages you expect to send from the toll-free number each month.
   Opt in type	Web From	How a user opts in to text messages.
   Opt in policy image URLs	Include a screenshot of the opt-in information on the Owner Form. Share it with a link such as Google Drive.
   Use case categories	Marketing and Account Notifications	The use case that best fits the messages this toll-free number sends.
   Use case description (maximum 500 characters)	Businesses use SMS for transactional and marketing messages to customers	How your business uses messaging.
   Message content (maximum 1000 characters)	Thanks for your reservation for {animal_name} on {start_date}. Check your email for more details. Thanks for your appointment on {start_date}. Check your email for more details. Thanks!
   Additional information (maximum 500 characters)		Optional. Leave this blank.

7. Review the Terms of Service, then select Submit.

   

A success message shows when you submit the form.

Related Articles

• Twilio Verification Statuses Reference