Article Details
Summary
Twilio, our messaging provider, requires Toll-Free Verification before you can send messages over Toll-Free numbers. This guide explains each verification status.
What This Does
Important: If you do not complete verification, you cannot send messages over Toll-Free numbers as of January 31, 2024. Submit your registration as soon as you can to avoid delays.
Before you start verification, check that the location in the dropdown matches the app location.
| Status | Description | Helpful Hint |
| Restricted | You submitted your number and it is waiting for Twilio to review. | You can still update the form at this stage. |
| Pending Verification | Twilio is reviewing your number. | You cannot update the form at this stage. |
| Rejected | Twilio rejected the submission and needs more information. | Depending on the error code, the submission expires if you do not update and resubmit within 7 days. Edit and resubmit within 7 days. After 7 days, the toll-free number stays restricted until Twilio gets your resubmission. An expired submission takes as long to review as a new one. |
| Verified | Twilio approved your number. You can now send SMS messages. | The SMS slide-out does not show a notice of this. |
Restricted
Pending Verification
Rejected
Verified
Related Articles
- Verify Your Twilio Phone Number How-To
- Twilio Verification FAQs FAQ
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