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Introduction
Our messaging provider, Twilio, enforces strict guidelines for SMS content. Toll-Free Verification is required for sending messages over Toll-Free phone numbers. The Toll-Free Verification process requires providing detailed information which helps ensure phone numbers are tied to valid businesses and helps prevent fraud.
Important: Users who do not complete verification are blocked from sending any messages over Toll-Free numbers as of January 31, 2024. We recommend all users submit their registration as soon as possible to avoid delays in processing, and verification.
Verification Statuses Overview
| Status | Description | Helpful Hint |
| Restricted |
This means your number has been submitted and is in pending review from Twilio. |
During this stage, you can still go in and update the form if needed |
| Pending Verification | This means your number is actively being reviewed by Twilio. |
During this time, you cannot make any updates to the form |
| Rejected |
Twilio has rejected the submission, and more information is needed. |
Depending on the error code, if you do not update and resubmit within 7 days, the submission will expire. It's best to edit and resubmit within this time frame. After 7 days, the toll-free number stays restricted until the resubmission is received. An expired submission will be reviewed but will take as long as a new one |
| Verified | Twilio has verified and approved your number. You can now begin sending SMS messages. | There will be no notice of this in the SMS slide-out |
Restricted
This means your number has been submitted and is in pending review from Twilio.
Pending Verification
This means your number is actively being reviewed by Twilio.
Rejected
Twilio has rejected the submission, and more information is needed.
Verified
Twilio has verified and approved your number. You can now begin sending SMS messages.
Related Resources
- Verify Your Twilio Phone Number
- Twilio Verification FAQs FAQ
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