Introduction

Gingr offers multiple ways to manage communications with customers via email or SMS. In the topics below we will cover how to enable specific user groups with the permissions needed to communicate with customers, how to view communication history with a customer's account, and the many ways to send those communications to customers.

Audience

Only users with the user group permissions Can Email Customers and Can SMS Customers can manually send emails or SMS communications to a customer directly. System-generated emails and system-generated SMS are sent automatically depending on a variety of circumstances. In order to customize the templates, users will need to be in the admin user group to access the System Email page, and the System SMS page.

Topics  

• General Communications
  Track and review communication history with a customer's account, and learn how to use Gingr's Call Logs.
  
  
• Leads
  Collect information from existing clients as well as potential new clients.
  
  
• SMS
  Efficiently coordinate all of the information you need about the customer, their pets, and their reservations while also having a personal conversation with them.
  
  
• Marketing Campaigns
  Mass email or SMS your customers for facility alerts, updates, reminders, special offers, etc.
  
  
• Email
  Customize system-generated emails to your business's needs to communicate important information about the customer's account and reservations.

Related Resources

• System Email Topic Outline
• System SMS Topic Outline
• Individual Email Topic Outline
• Owner's Communication Tab Topic Outline
• 2-Way SMS Topic Outline