Article Details
Summary
Gingr lets you manage customer communication by email or SMS. This article lists the topics that cover each way to communicate.
What this does
Gingr offers many ways to manage communications with customers by email or SMS. The topics below cover three things:
How to give user groups the permissions they need to communicate with customers.
How to view communication history on a customer's account.
The many ways to send communications to customers.
Who can use it
Only users with the user group permissions Can Email Customers and Can SMS Customers can send emails or SMS directly to a customer.
Gingr sends system-generated emails and SMS automatically, depending on a variety of circumstances. To customize the templates, you must be in the admin user group. This gives you access to the System Email page and the System SMS page.
Topics
- General Communications: Track and review communication history with a customer's account. Learn how to use Gingr's Call Logs.
- Leads: Collect information from existing clients and potential new clients.
- SMS: Efficiently coordinate all of the information you need about the customer, their pets, and their reservations while also having a personal conversation with them.
- Marketing Campaigns: Mass email or SMS your customers for facility alerts, updates, reminders, special offers, and more.
- Email: Customize system-generated emails to your business's needs to share important information about the customer's account and reservations.
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