Summary

You can add a new location to Gingr whether you open a new facility or add another site. There are two ways, depending on how your locations work together.

Important: Gingr pricing is per location. An additional location with its own URL depends on the product pricing tier you choose.

Before You Begin

Choose between the same URL and a separate URL. Each option has advantages depending on how your business works.

Option 1: Same URL (Shared App)

The new location lives within your existing Gingr URL. Customers and most settings are shared across locations. Some things, like pricing, can be customized.

This option fits businesses that want centralized operations and want customers to book at any location with one login.

• Shared customer database: Pet parents can book at any location with one account.
• Toggle between locations: Staff can switch between locations with one app login.
• Shared communication settings: SMS and email templates, forms, and immunizations are the same across all locations.
• Shared services and portal visibility: Reservation types and service descriptions are system-wide. To hide a service at one location, remove its base rate.
• Shared forms and agreements: Forms and agreement types are shared. You can adjust visibility with separate reservation types.
• Customizable for each location:
  • Rates and pricing rules
  • Lodgings
  • Deposits
  • Hours of operation
  • Specialist schedules, group classes, and capacity groups
  • Coupons, open line items, and daily checklist items
• Packages: You must create them separately for each location. You can use them across locations if the system setting is on.
• Reporting: In-app reporting works across all locations.

Tip: This is best for businesses that want consistent operations and central management, with light customization for each location.

Option 2: Separate URL (Independent Apps)

Each location has its own Gingr URL and setup. No data or settings are shared between them.

This option fits businesses with distinct brands, unique service offerings, or separate management structures for each location.

• Separate customer bases: Customers must register at each location.
• Independent setup: Each location controls its own:
  • Services, rates, and descriptions
  • Taxes
  • Portal visibility and frequency settings
  • Packages and pricing rules
  • Reporting preferences and account codes
• No shared communication settings: SMS, email templates, and portal customizations are fully separate.
• Reporting: Reports are separate for each location. Business Intelligence (BI) reporting is available through database access if you need combined reporting.
• Admin independence: Staff can change system-wide settings without affecting other locations.
• Time zones: Gingr recommends this option for locations in more than one time zone to avoid booking issues.

Tip: This is best for franchises, distinct brands, or businesses that need full independence for each location.

Important: If you are unsure which structure fits, think about how much consistency you want across locations. If you want all locations to act like branches of the same business, the same URL is likely best. If each location runs on its own with different services, branding, or management, a separate URL is more flexible.

Steps

1. Go to Left-hand Navigation: Admin » Manage Gingr Subscription.
2. Select Add Additional Location.

   

3. Choose the same URL or a separate URL. Either option takes you to the sign-up page. A message tells you that you are being redirected.

   

   

4. On the sign-up page, select a subscription type for the new location.

   

5. Enter the information about this location. If you add a location to your existing URL, the Your Desired URL field is already filled in. If you choose a new URL, the field is blank and you create the new URL.

   

6. Add a credit card to start the subscription.

   

Next Steps

Important: After your payment is approved, your location must be created.

If you chose a unique URL: A Gingr team member creates it for you with the information you submitted on the sign-up form. You get an email with login information within 1 business day.

If you chose the same URL: Gingr sends you to a page in your application where you add your new location and copy over settings.

The settings Gingr copies come from the first location you set up with Gingr. The New Location Name is what shows in your app when you switch between locations. You can change it later at Left-hand Navigation: Admin » Location Info.

Your new location shows in the drop-down in the top left corner of your app. You may need to clear your cache if you do not see it right away.

Related Articles

• Location Information Topic Outline
• Edit a Location How-To