Article Details
Summary
These are the fields you fill out when you create a canned SMS template.
What This Does
| Field Name | Description | Helpful Hint |
| Variable Options | Variables fill in automatically with owner, animal, and location information. You can enter them anywhere in the message. |
Variables count toward the 255 character limit after Gingr fills them in. For example, "{first_name}" is 12 characters, but if the owner's name is "John," only 4 characters count. You can edit the message after the variables fill in, from the 2-way texting box, to shorten it. If an owner has more than one pet, Gingr separates the pets with a comma by default. |
| Choose Locations | Select the locations where this template is available. | Which templates show depends on the location the user is logged into. |
| Name | The name of the template in Gingr. Customers do not see it. | Make the name clear so staff can pick the right template. |
| Message |
Enter the message to send to customers. You can enter up to 320 characters. If the message is longer after the variables fill in, Gingr shows an error and you must shorten it. Messages longer than 160 characters count as more than one segment. You can enter custom variables, which fill in with the right information. See the top of the popup for the list of variables. |
Enter variables exactly as listed, or they do not fill in. Canned templates do not support emojis or images. You can add media to 2-Way SMS, but a template cannot add media on its own. Add it by hand when you send. |
Where to Find It
Go to Left-hand Navigation: Admin » Manage Custom SMS Templates, then select Add.
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