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Create Canned SMS Templates
- Navigate to Left-hand Navigation: Admin » Manage Custom SMS Templates.
- Click the blue Add button towards to right of the screen to create a new template.
- There are several fields you will need to fill out. Please review the following guide. Once these details are filled out you can click Save or Save and Add Another.
Canned Responses Settings
| Field Name | Description | Helpful Hint |
| Variable Options | Variables automatically fill in with the relevant information depending on the owner, animal, and location information. These can be entered at any spot within the message. |
Variables count into the 255 character limit AFTER being filled in. So while "{first_name}" is 12 characters, if the owner's name is "John", then only 4 characters will be counted into the max. You will be able to edit the message post-variable fill-in from the 2-way texting box to shorten the message as needed. If an owner has multiple pets, they will be separated by a comma by default. |
| Choose Locations | Select the location(s) where this template should be available. | Which canned templates show will depend on which location the user is logged into while accessing the list. |
| Name | This is the name of the template within your Gingr application and is not visible to customers. | Make this name descriptive enough for easy access to choose the correct template. |
| Message |
Enter the message to be delivered to customers. Up to 320 characters can be entered. However, if after the variables fill in the message is longer, then you will receive an error and must shorten the message. Messages longer than 160 characters will count as multiple segments. Custom variables can be entered here which will automatically fill with the relevant information. See the top of the popup for a list of available variables. |
Be sure to enter variables exactly as listed or they will not populate. Emojis and images are not supported when using canned templates. Media can be added to 2-Way SMS, however, you cannot have the template automatically add any media so you must do so manually at the time of sending. |
Related Resources
- Canned Responses and Auto-Replies Topic Outline
- Send a Canned SMS with a Template How-To
- Set Up Auto-Replies How-To
- Use Canned SMS Templates in Auto-Replies How-To
- Use Canned SMS Templates in Marketing SMS How-To
- Export & Print Canned SMS Templates How-To
- Canned Responses Settings Reference
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