Summary

The Owner Communications tab is the central place for all communication with one owner. It is on every Owner profile. It lists texts, calls, and emails sent through Gingr.

What This Does

You can use this tab to view SMS messages (system and 2-way), inbound and outbound call logs, emails, marketing campaigns, checkout surveys, and lead forms. You can also start new communications with the owner from this tab.

Helpful Hints

• The tab shows communications from the last 90 days. This is the longest our email provider stores these records. To keep a backup of email communications outside Gingr, see Export Email History.
• All Gingr users can view the Owner Communications tab. Users without the user group permission "Can View Client Information" cannot see owner phone numbers or email addresses. You set this permission in Left-hand Navigation: Reports & More » Groups.
• The table does not update right away after a new SMS, email, or call. Expect an update about every 5 minutes.

Video Tutorial

Topics

• View the Communications Tab How-To
• Filter and Sort the Communications Tab How-To
• Use Action Buttons How-To
• View Message Stats How-To

Related Articles

• General Communications Topic Outline
• Call Logs Topic Outline