Introduction

The Owner’s Communication Tab is the central hub for all communications regarding a specific Owner. This tab is on all Owner profiles and contains a comprehensive list of all texts, calls, and emails sent through Gingr. You can use this tab to view SMS message (including System and 2-Way), Inbound Call Logs, Outbound Call Logs, Emails, Marketing Campaigns, Checkout Surveys, and Lead Forms. You can also create new communications with the Owner directly from this tab.

Helpful Hints

• The Communications tab contains all communications within the last 90 days, as this is the maximum amount of time these records are stored by our email provider. If you would like to save backups of all email communications outside of Gingr, check out how to Export Email History.
  
  
• All Gingr users can view the Owner Communications tab. However, users without the User Group Permission "Can View Client Information" cannot view Owner phone numbers or email addresses. You can configure this permission from the Left-hand Navigation: Reports & More » Groups.
  
  
• The Communications table does not immediately update once a new SMS, email, or call is completed. Users can expect an update approximately every 5 minutes.

Video Tutorial

Topics

• View the Communications Tab How-To
• Filter and Sort the Communications Tab How-To
• Use Action Buttons How-To
• View Message Stats How-To

Related Resources

• General Communications Topic Outline
• Call Logs Topic Outline