Summary

Pet parents can open the Customer Portal in a web browser or in the Gingr for Pet Parents mobile app. This article shows you how each way works.

Steps

Access the Portal in a Web Browser

1. Go to businessname.portal.gingrapp.com. Replace businessname with your own business name or custom Gingr URL.
2. Log in with the email address or mobile phone number on file in Gingr, or register as a new customer.

   

Access the Portal in the Mobile App

1. Search for Gingr for Pet Parents in the Apple App Store or Google Play Store.
2. Download the free app.
3. Enter your facility's unique invite code, then tap Continue. You can find the code at Left-hand Navigation: Admin » Portal Customization. The code shows there only after you turn on the Enable New Pet Parent Portal setting. You do not have to share the code with customers if you do not want to promote the app.

   

4. Sign in with the email address or phone number on file with the facility. If you do not have a portal account, select Sign Up.

Pet parents who use more than one pet-care facility can use the app for each one. They need the unique invite code from each business.

The next time they open the app, they tap the facility name and enter their login. If they entered invite codes for more than one facility, each one shows in a list.

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