Customer Portal (Feature Overview)

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Introduction

The Customer Portal enhances engagement for businesses by providing a user-friendly online and mobile interface for pet parents. Pet parents can easily update their information, request reservations, upload immunizations, purchase packages, make payments, receive alerts for any missing requirements, and more.

Gingr offers a free mobile app for pet parents available on the Apple App Store and Google Play Store and can be accessed via URL on an internet browser. Your business can also enhance its website by embedding custom forms and displaying a collection of report card photos, making it even easier for pet owners to stay connected and engaged with your services.

 

Use Cases 

The Customer Portal can be used to:

  • View and edit their contact information and pet profile, as well as add new pets.

  • Make reservation requests.

  • View and pay any estimates, deposits, or outstanding invoices (requires one of our integrated payment solutions).

  • Upload files such as immunization records.

  • View past and future reservations, as well as cancel reservations and confirm reservations after you've asked for confirmation.

  • Sign Agreements for your business.

  • Add or remove credit cards on file.

  • Customers cannot remove a card on file if their pet is currently checked in.

  • Manage their communication opt-out preferences (email and SMS).

  • Purchase Store Credit, Packages, and Retail.

  • View any photos and/or videos you've attached to their pet's report cards.

  • View your public or lodging-specific webcams (if you have this integration set up)

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