Access the Customer Portal (How-To)

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Access the Customer Portal via Web Browser

The Customer Portal can be accessed by going to businessname.portal.gingrapp.com where businessname is replaced with your own business name/custom Gingr URL.

Customers can log in using their existing email address or mobile phone number on file in Gingr, or they can register as a new customer.

Accessing the Customer Portal via Mobile App

Clients can download the free mobile app by searching for "Gingr for Pet Parents" in the Apple App Store or Google Play Store. Once downloaded, they will need to enter a unique invite code specific to your facility in order to access your customer portal through the app. You can find this code by navigating to Left-hand Navigation: Admin » Portal Customization. The mobile invite code will only display here after the 'Enable New Pet Parent Portal' setting has been enabled. If you do not wish to promote the use of the mobile app with your pet parents, you are not required to share the invite code with your customers.

Once a pet parent has downloaded the Gingr for Pet Parents app from the Apple App or Google Play store, they will need to enter the unique invite code provided by your facility and then tap Continue. If they are a client with access to the customer portal at more than one pet-care facility, they will have the ability to use the mobile app for each one as long as they have the unique invite code from each business.

After the invite code has been entered successfully, the pet parent will be immediately taken to the portal's login page where they can sign in using the email address or phone number that they have on file with the facility. If they do not already have a customer portal account, they can create one from this page by choosing the Sign Up button.

On subsequent uses of the app, the client will tap on the name of the facility and then enter their login credentials. If they have provided an invite code for more than one facility, they will see each one listed and can choose the applicable one as needed.