Introduction

Gingr allows tipping in the Pet Parent Portal for estimate prepayments and open invoice payments. Portal tipping uses the same tip percentages configured for terminal tipping and can be turned on or off independently.

Important: Portal tipping requires an integrated payment processor — Gingr Payments or CardConnect.

Enable Portal Tipping

1. Navigate to Left-hand Navigation: Admin >> Credit Card Processing.
2. Review the Tip Amounts field. These percentages apply to both terminal tipping (for CardConnect, Gingr Payments Terminal tipping is set up in the Gingr Payments Dashboard) and the Customer Portal tip prompt.

3. Locate the Allow tips from customer portal setting and enable it

Once enabled, the tip prompt displays automatically in the portal payment flow for estimate prepayments and open invoice payments — no further configuration is needed.

Reference: Existing tip allotment and splitting rules apply automatically to portal tips.

What Pet Parents See

When portal tipping is enabled, pet parents paying an estimate or open invoice see a tip screen with pre-configured percentages, a custom amount option, and a summary of subtotal, tip, and total before confirming. See Pay an Estimate from the Pet Parent Portal for the full pet parent experience.

Portal Tips in Reporting

Portal tips appear alongside other tips on the Tips Report, and on standard payment reports (Revenue by Date, End of Day, Sales Receipt).

Reference: Confirm the exact reporting date logic for estimate-payment tips (booking date vs. payment date) with the product team before publishing — this detail lives in the Confluence handoff doc, which wasn't accessible from this session.

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