Summary

This article shows you how to search for an owner or animal record in Gingr from a desktop computer or a mobile browser.

Before You Begin

• If your business has more than one location, search results may show only owners and animals tied to your current location. The Limit Search to Current Location setting under Admin » Custom Configurations controls this.
• Banned or deactivated animals do not show in predictive search. Select Include Banned on the full search results page to see them.
• If you added an owner or animal in the last few minutes, they may not show right away because search results are cached.

Steps

Search from a Desktop

1. Go to the Search box at the top left of the app.

   

2. Type an animal name, owner name, phone number, or email address. Matching animals and owners show as you type.

   

3. Select the animal or owner's name to open their page, or press Enter to see full search results.

Search from a Mobile Browser

1. Tap Search in the top right corner.

   

2. Type an animal name, owner name, phone number, or email address. You see the same predictive results as on desktop.
3. Tap the animal or owner's name to open their page.

Use the Full Search Results Page

• Hover over the phone icons to see the owner's home and cell numbers.
• Select the envelope icon to email the owner.
• Select Quick Check In to check the pet in right away.
• Select Include Banned to add banned animals to the results.
• Select Add to Active Campaign to send a marketing campaign to everyone in the results.

If Something Goes Wrong

A newly added owner or animal does not show in predictive search. The search cache has not updated yet. Press Enter after you type the name to see full search results, or clear your browser cache to force an update.

An owner or animal you expect does not show in search results at all. Your system may limit search to your current location, or the animal may be banned or deactivated. Check the Limit Search to Current Location setting in Admin » Custom Configurations, or select Include Banned on the full search results page.

Related Articles

• What Is Owners and Animals?
• Troubleshooting: Owner or Animal Not Appearing in Search Results
• How to Find Customers Added During a Date Range