Summary

An owner or animal does not appear when you search for them. This article helps you find and fix the cause.

Symptom, Cause, and Fix

Symptom: An owner or animal does not appear when you search for them.

Cause: Your browser's local data is out of date, or the search index needs to be rebuilt.

Fix: Clear local storage, then rebuild the search index.

If the owner or animal still does not appear, check the View All Animals report to confirm the animal is not banned. Go to Reports & More » Reports » View All Animals.

Related Articles

• What Is Owners and Animals?
• How to Search for Owners or Animals