How to Search for Owners or Animals

Article Details

This article shows you how to search for an owner or animal record in Gingr, from a desktop computer or a mobile browser.

Before You Begin

If your business has more than one location, search results may only show owners and animals tied to your current location. This is controlled by the Limit Search to Current Location setting under Admin » Custom Configurations.
Banned or deactivated animals don't appear in predictive search. Select Include Banned on the full search results page to see them.
If an owner or animal was added in the last few minutes, they may not show up right away because search results are cached.

To search from a desktop:

Go to the Search box at the top left of the app.
Type an animal name, owner name, phone number, or email address. Matching animals and owners appear as you type.
Select the animal or owner's name to open their page, or press Enter to see full search results.

To search from a mobile browser:

Tap Search in the top right corner.
Type an animal name, owner name, phone number, or email address. You'll see the same predictive results as on desktop.
Tap the animal or owner's name to open their page.

From the full search results page, you can also:
Full search results page listing matching animals with quick-action icons.

Hover over the phone icons to see the owner's home and cell numbers.
Select the envelope icon to email the owner.
Select Quick Check In to check the pet in right away.
Select Include Banned to add banned animals to the results.
Select Add to Active Campaign to send a marketing campaign to everyone in the results.

Symptom: A newly added owner or animal doesn't show up in predictive search.
- Cause: The search cache hasn't updated yet.
- Fix: Press Enter after typing the name to see full search results, or clear your browser cache to force an update.
Symptom: An owner or animal you expect to find doesn't appear in search results at all.
- Cause: Your system may be set to limit search to your current location, or the animal is banned or deactivated.
- Fix: Check the Limit Search to Current Location setting in Admin » Custom Configurations, or select Include Banned on the full search results page.