If you're having trouble locating owners/animals in the search bar, try rebuilding your search index to see if that solves the problem. This will clear out the index that the search boxes use to locate owners/animals.

Rebuild Search Index

1. Navigate to Left-hand Navigation: Admin » Manage Data.
   
   
2. Click on the Rebuild Search Index button.
   
   
   
3. Once finished, try searching again for what you couldn't find before.

Next Steps

If you are still having trouble, please contact our support team for assistance.

Related Resources

• Data Management Topic Outline
• Backup Your Database How-To
• Open Your Database Backup How-To
• Backup Your Files How-To
• Data Import Options Reference
• Clear Local Storage How-To
• Clear Test Data How-To
• Merge Duplicate Animals How-To
• Merge Duplicate Veterinarians How-To
• Rebuild the Animal Immunizations Index How-To