The easiest way to find any owner or animal in your system (and all information associated with them) is to use the Search function. Search is available on both desktop and mobile versions of Gingr. 

Before You Begin

• If an animal or owner has recently (within a few minutes) been added to your system, they may not show up immediately in the predictive search dropdown. This is because the search is cached. If you know someone was just added and they are not showing up in the predictive search results, after typing an animal or owner name in the search box, simply hit 'enter/return' on your keyboard to view full search results.
  
  
• To force the system to show the new owner or animal in the predictive search, clear your browser's cache. 
  
  
• The results in the predictive search are influenced by a number of factors including server-side caching, browser caching, reservation history, search criteria and various heuristics. We can't guarantee/alter the results that show in the drop down menu, however over time, they'll become more relevant because the results are weighted by an animal's reservation history and your search habits.
  
  
• Banned/deactivated animals will not appear in the predictive search results, but can be viewed by clicking the Include Banned button on the full search results page. (To navigate to the full search results page, click enter/return on your keyboard after typing into the search box.)

Search from Desktop

1. Navigate to the Search box at the top left of the app.
   
   
   
2. Enter search criteria.
   • You can search by animal name, owner names, owner phone number, or email addresses.
     
     
3. Select the animal or owner's name to go to their page.

Search From a Mobile Browser

1. In the mobile browser, find Search in the top right corner.
   
   
   
2. Enter search criteria.
   • You can search by animal name, owner names, owner phone number, or email addresses.
   • On the mobile search page, you will get the same predictive results as on a desktop
     
     
3. Select the animal or owner's name to go to their page.

Predictive Search Results

You'll notice that as soon as you start typing, you'll start to see predictive search results with matching animal and owner names. Animals are listed first, then Owners.

Full Search Results

When you type into the Search box in Gingr's desktop view, you may also select enter/return on your keyboard to be taken to full search results for whatever you typed. From here, your options are:

• Select the Owner's name to navigate to their owner profile page.
  
  
• Select an Animal's name to navigate to their animal profile page.
  
  
• Hover over the phone icons to see the owner's home and cell phone numbers.
  
  
• Select the envelope icon to email the customer now.
  
  
• Select the quick check in button to check the pet in now.
  
  
• Select Include Banned button to include animals that have been banned from your facility in the search results.
    

• Restrict to My Location will only reflect animal/owners for the location you're logged into rather than showing all locations.
  
  

• Add to Active Campaign allows you to send a Marketing Campaign to all constituents based on your search. 

Related Resources

• Owners and Animals Feature Overview