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Can’t Find Owner/Animal (Troubleshooting)

Issue

An Owner or Animal isn't appearing in search results.

Solution

If you're having trouble finding animals from the search boxes in the app, try the following: 

  1. Clear local storage

  2. Rebuild search index
If you still can't find the owner/animal when searching, the pet(s) are likely banned.
Please check the View all Animals Report to confirm that the animals are not banned: Left-hand Navigation: Reports & More » Reports » View All Animals.

 

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