Owners and animals are the core records in Gingr: every customer (owner) and pet (animal) profile your facility manages. Use this article to find the setup and management tasks for owner and animal records.

What This Does

Gingr lets you customize the Owner Form and Animal Form to collect the information your facility needs, such as feeding instructions, emergency contacts, and a pet's personality traits.

You can control who sees or edits this information through group permissions. Turn off Can See Client Information to hide owner and animal details from a user group. Turn off Can Edit Client / Animal Information to stop a group from editing them.

Where to Find It

Search for any owner or animal from the search box in the top left of the app. Open an owner or animal's page to view or edit their profile, notes, and reservation history.

Get Started

• How to Search for Owners or Animals
• How to Find Customers Added During a Date Range
• Troubleshooting: Owner or Animal Not Appearing in Search Results

Topics

• Owner, Animal, and Reservation Detail Pages — Access details for any owner, animal, and reservation, change how you view details, and customize your own layouts.
• Employee Notes — Let staff leave notes or updates about an animal or owner.
• Animals — Navigate the software to manage pet care and customize reports and pet profiles.
• Owner Accounts — Manage owner accounts and choose the information your facility needs.

Related Resources

• Merge Owner Accounts
• Delete an Owner Account
• Disable an Owner Account
• Merge Duplicate Animals