Summary

This article explains what happens when you book a pet whose required immunizations expire during the reservation, and how to override the error.

Before You Begin

To override an expired immunization, you need the Can Override Immunizations user permission.

Steps

1. Start the reservation for the pet. If a required immunization is expired at any point during the reservation dates, Gingr shows an error message.

   

2. Choose the option to proceed with the reservation.

   

If Something Goes Wrong

If you do not see an option to proceed, your user group does not have the Can Override Immunizations permission. Ask an admin to turn it on.

When you create a reservation for a pet whose immunizations expire on or before the reservation, Gingr also sends the Immunization Reminder Email to the customer. Gingr sends it if the reservation end date is after the expiration date, or if the expiration date falls between the reservation start and end dates.

Related Articles

• Immunization Records Topic Outline
• Update Immunizations How-To
• Immunization Settings and Permissions Reference