Introduction

Promotions are percentage or dollar amount discounts (or surcharges/up-charges), that can be applied to line items in the shopping cart at checkout. The goal of promotions is to create interest, generate excitement, and ultimately drive desired consumer engagement.

We've transitioned from offering Coupons to now providing Promotions. While coupons traditionally provided discounts, promotions now offer customers additional value alongside their purchase. Your customers can also add promotions on their own to their booking requests in the Customer Portal!

Helpful Hints

• You can always create custom promotions as you go, however, this process is very helpful to streamline applying commonly used promotions!
  
  
• All admin users have access to the admin page controlling these settings. Additionally, admin users are able to delegate this particular admin page to other user groups. Non-admin users with access to this page will be able to make edits that affect all locations in the app. For more information, please see our article on User Groups.
  
  
• After creating promotions, it is always recommended that you test them and that your staff is trained on how to use them.
  
  
• We recommend avoiding duplicate promotion names, particularly when promotions are enabled at the same location and have overlapping dates.

Topics

• Set Up Promotions How-To
• Promotions Setup Field Guide Reference
• Promotions System-Wide Settings Reference
• Apply Coupons How-To
• Remove Coupons from Individual Line Items How-To