Summary

Promotions are percentage or dollar amount discounts, or surcharges, that you apply to line items in the shopping cart at checkout. They help you create interest and encourage the customer actions you want.

What This Does

Gingr moved from Coupons to Promotions. Coupons gave discounts. Promotions now give customers more value along with their purchase. Customers can also add promotions to their booking requests in the Customer Portal.

Important: Pet parents cannot manually apply promotions when they buy retail items or packages in the Pet Parent Portal. Membership special pricing benefits do apply automatically to retail items and packages. When pet parents request bookings, they can apply promotions to the reservation costs, and membership special pricing benefits apply automatically too.

Helpful Hints

• You can create custom promotions as you go. Setting them up ahead of time makes it faster to apply common promotions.
• All admin users have access to the admin page for these settings. Admin users can also give this page to other user groups. Non-admin users with access can make edits that affect all locations in the app. See User Groups.
• After you create promotions, test them and train your staff to use them.
• Avoid duplicate promotion names, especially for promotions at the same location with overlapping dates.

Topics

• Set Up Promotions How-To
• Promotions Setup Field Guide Reference
• Promotions System-Wide Settings Reference
• Apply Promotions How-To
• Remove Promotions from Individual Line Items How-To