Customer Hasn’t Paid & Owes

If a customer's charges are valid but they haven't paid, you simply need to apply a payment. For more detailed instructions on options of paying (including adding an owner's full balance to the cart), see our articles on Invoices and the Shopping Cart.

Below are the basic instructions on applying a payment in the cart:

1. Navigate to the invoice and click the green Apply Payment button on the top right of the invoice to be forwarded to the cart. You can also add a balance to the cart via the owner profile.
   
   
2. Review the charges, and then click Check Out with Payment.
   
   
3. In the payment pop-up, choose the appropriate method.
   
   
4. Complete the checkout. Now the invoice is closed to indicate nothing is due.

Related Resources

• Close Invoices Topic Outline
• Customer Hasn’t & Shouldn’t Pay How-To
• Customer Underpaid, Does Not Owe Remainder How-To
• Customer Overpaid & Must Be Refunded How-To
• Customer Overpaid & Payment Should Be Kept How-To