Introduction

In order to indicate your customer does not owe a remaining balance, you will need to apply a payment to close the invoice. You can use the Admin Credit Comped payment method or you can create a new payment method specific to the circumstances if you wish.

Customer Underpaid, Does Not Owe Remainder

1. Navigate to the invoice and click the green Apply Payment button on the top right of the invoice to be forwarded to the cart.
   
   
2. Review the charges, and then click Check Out with Payment.
   
   
3. In the payment popup, choose Admin - Credit Comped, or, if you would like, it is possible to create more payment methods for these specific circumstances. If so, navigate to Left-hand Navigation: Admin » Payment Methods and use the Add button to create a new method.
   
   
4. Complete the checkout. Now the invoice is closed to indicate nothing is due.

Related Resources

• Close Invoices Topic Outline
• Customer Hasn’t Paid & Owes How-To
• Customer Hasn’t & Shouldn’t Pay How-To
• Customer Overpaid & Must Be Refunded How-To
• Customer Overpaid & Payment Should Be Kept How-To