If a Customer pays with a check and that check bounces, there are a few steps to take in order to sort that out and apply payment to the invoice in another form. This article will cover how to charge a customer for a bounced check fee and re-open the invoice for them to pay their original charges.

Resolve a Bounced Check

1. Open the invoice in question (Left-hand Navigation: Point of Sale » View Open Invoices or open the Invoices tab from their Owner Profile) and click the edit (pencil icon) next to "Check" payment method.
   
   

2. Edit the amount paid to $0. This will re-open the invoice.
   
   

3. Make an open line item for "Bounced check fee" under Left-hand Navigation: Admin » Open Line Items. For more information on creating open line items, please see our article Set Up Open Line Items.
   
   

4. Check the customer out for this open line item in the cart with no payment, which will add a new invoice to their account for the bounced check fee that they need to pay. For more information on checking a customer out, please see our article Retail Checkout.

Related Resources

• Set Up Open Line Items How-To
• Retail Checkout Topic Outline