If a specialist typically works a recurring schedule but will have different availability for a specific date (e.g. shorter work day, or unavailable), you may override their normal, recurring schedule by overriding their schedule for specified dates.

To Override a Recurring Schedule:

1. Find the shift that you want to change and click the shift to open the Edit Shift pop-up window.
   
   
   
   
2. Change, add or remove start and end times (or slots) as needed.
   
   
   
   
   
   
3. To make your change apply only to the date that you are editing, set the Apply to All Future Shifts setting to No.
   
   
   
   
4. To delete a date, click the red X next to the time block you'd like to delete.
   
   
5. Save your changes.
   
   

A Few Examples

Alex is unavailable for the entire date.

In this example, Alex typically takes appointments for the service "Grooming Services | Full Service Groom" on Thursdays. However, on December 6th, she needs the day off.

We will edit Alex's shift and remove the shift for just December 6th.

Important:  Days, where a recurring schedule was removed to make a specialist unavailable for a service, will be designated by an orange exclamation point. You can click on this exclamation point to remove the override and restore the original, recurring schedule.

Alex has a dentist appointment and needs to take a break in the middle of their day.

If your specialist needs to break from 12PM-1PM, and normally works from 9 AM - 5 PM, you will set up two overrides to accommodate the time that they will be available.

Alex is going to work different hours for one day.

Alex usually works 9 AM - 5 PM, but instead, she will work 9 AM - 6 PM to accommodate one more appointment. Add an override for the new availability as follows.

Alex is working on a day that they normally don't work.

Alex doesn't usually work on Saturdays, but they will be available for one Saturday. You will add a new shift for that date and set Apply to All Future Dates to No.

Alex has to leave early on this date.

Alex usually works from 9 AM - 5 PM, but she needs to leave at 2 PM on this date. We will edit her shift for that date and set the Apply to All Future Shifts setting to No.

Related Resources

• Create Trainer Availability How-To
• Copy Trainer Shifts Across Days of the Week How-To
• Copy Trainer Availability How-To
• Show Trainer Availability in Customer Portal How-To
• Create a Specialist Schedule How-To
• Copy a Specialist Schedule How-To
• Set a Specialist as Unavailable How-To
• Remove Specialist Schedules How-To
• Remove Shifts Beyond a Set Date How-To
• Reschedule Booked Appointments How-To
• Unable to Create or Edit a Specialist’s Schedule Troubleshooting