Summary

Use this article when you cannot create or edit a specialist's schedule and only your name shows.

If Something Goes Wrong

Symptom: You cannot create or edit a specialist's schedule or other settings, and only your name appears.

Cause: Your user group does not have the Can Set Up Others' Specialist Schedule permission. Only users with this permission can manage these settings.

Fix:

1. Go to Left-hand Navigation: Reports & More » Groups.
2. Find the group you want to update.
3. Check the box in that group's column for the permission.

   

Related Articles

• Create a Specialist Schedule How-To
• Copy a Specialist Schedule How-To
• Set a Specialist as Unavailable How-To