Summary

A specialist can show a $0.00 commission even when you set a commission rate. This article explains why and how to fix it.

Symptom, Cause, and Fix

Symptom: A specialist shows a $0.00 commission even though they have a commission rate set.

Cause: When you update a specialist's commission, Gingr deletes the old specialist ID and creates a new one. This keeps your historical commission reporting accurate. Anything booked before the update stays on the old ID, with the old (or 0) commission. This happens for any service booked before you entered the updated commission.

Fix: Select the pencil icon on the commission report to re-assign the updated commission to that user.

Any new service booked with the updated specialist gets the commission set in Reports & More>Manage Schedules>Manage Specialists automatically.

Update the commission on appointments booked before the change

You can update these appointments in advance. To do this for each appointment:

1. Edit the reservation.
2. Select the trash can for the appointment or service.
3. Add the same appointment again.
4. Save the reservation. The appointment now uses the new commission.

To find all future services that apply, use the Services by Dates Report. Delete each service from its reservation, then add it again. This resets the commission rate to the new one.

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