Issue

Why does my specialist show a $0.00 commission even though they have a commission rate set?

Solution

When a specialist’s commission is updated, it deletes the old specialist ID and creates a new one (this allows you to have historical reporting for commission). Anything that was already booked would be on that old ID, with the old (or 0) commission.

This is how the system allows for you to have accurate historical reporting for when you do update a commission amount for a specialist. To adjust a service that should have a commission you can click the pencil icon on the commission report to re-assign the updated commission to that user.

This is going to happen for any services that were booked prior to their updated commission being entered. Any new service booked with the updated Specialist will automatically have the commission set in Reports & More>Manage Schedules>Manage Specialists.

If you update a commission rate and would like to adjust this rate in advance for any appointments that were booked prior to the commission rate being updated, you can reschedule the appointment in advance. To do this, navigate to edit the reservation, then click the trash can for the appointment/service in question. Then re-add the same appointment and hit save. This will then update that appointment commission to the new one.

If you would like to do these in advance, you can use the Services by Dates Report to find all future applicable services. For each service, you would delete it from the reservation and then re-add it. This will then reset the commission rate to the new one.

Related Resources

• Set Up Specialists Topic Outline
• Time-Based Appointments Aren’t Showing as Available Troubleshooting