Summary

Use this article when a time spot for a time-based appointment does not show as available.

If Something Goes Wrong

Symptom: A time-based appointment spot does not show as available.

Cause: The specialist is fully booked for that time spot.

Fix: Choose another time or another specialist.

Symptom: A time-based appointment spot does not show as available.

Cause: On the Manage Schedules page, the time spot is shorter than the service type.

Fix: Make the time window longer so it fits the service length.

Symptom: A time-based appointment spot does not show as available.

Cause: A Facility Calendar block covers that specialist's day.

Fix: Check the Facility Calendar and remove the block if it is not needed.

Symptom: A time-based appointment spot does not show as available.

Cause: The specialist is booked for a Group Class that spans the selected time.

Fix: Choose a time outside the class, or check the specialist's Group Class schedule.

If none of these apply and appointments still do not show, contact Gingr Support. Select the ? icon in your app banner.

Related Articles

• Set Up Time-Based Specialists How-To
• Add a User to the Manage Schedules Page How-To
• Assign a Specialist to Multiple Services How-To