Summary

Voiding an item changes other parts of the app. This article explains what happens when you void each kind of item on an invoice.

Voiding a Reservation

Voiding a reservation also voids its services and service add-ons.

• If you applied a package credit, Gingr adds the redeemed quantity back to the package.
• If you applied a coupon, Gingr removes it.
• Gingr removes all services and service add-ons tied to the reservation.
• If the reservation has a deposit, Gingr removes the deposit. The payment stays on the invoice for you to manage.
• The reservation shows as Voided on the Owner or Animal Profile » Reservations tab.

Voiding a Service

Voiding a service removes it from the invoice.

• If you applied a package credit, Gingr adds the redeemed quantity back to the package.
• If you applied a coupon, Gingr removes it.
• Gingr voids all add-ons on the service.
• If the service had commission, the service or its commission no longer shows on the Commission Report.
• Gingr removes the service from the reservation, and it no longer shows on the reservation details page.

Voiding a Service Add-On

Voiding one service add-on removes only that add-on.

• If you applied a coupon to the add-on, Gingr removes it.
• If the add-on had commission, because "include in commission" is on, it no longer shows on the Commission Report.
• Voiding an add-on does not void the related additional service.

Voiding a Retail Item or Open Line Item

Voiding a retail or open line item removes the charge from the invoice. For a retail item, Gingr also adds the voided quantity back to stock.

Voiding a Package

You can void a package sale only if the package still has its full amount of credits.

• You cannot void a partly used package.
• Gingr removes all credits for that package from the owner's account.
• Gingr moves the package to the Expired / Used section of the owner profile.
• Voiding a package subscription charge does NOT cancel the subscription. Cancel the subscription from the Active Subscriptions report.

Voiding Store Credit

If you void a store credit addition, Gingr removes that store credit from the account.

• Gingr removes the voided amount from the account.
• The Store Credit History on the owner profile shows a row with Credit Voided as the action.

Related Articles

• Void Items or Invoices Topic Outline
• Void an Item How-To
• Generate the Voided Items Report How-To