When an item is voided, this action will have various consequences throughout the app. This article will review the effects of voiding various items from an invoice.

Void a Reservation

Voiding a reservation will void the reservation and also void its associated services and service add-ons.

• If a package credit was applied to the reservation, the package will be incremented by the quantity redeemed against the voided item.
  
  
• If a coupon was applied to the reservation, that applied coupon will be removed.
  
  
• If services are associated with the reservation, all services and service add-ons will be removed.
  
  
• If there is a deposit associated with the reservation, the deposit will be removed, but the payment will still be present on the invoice to be managed.
  
  
• The reservation will display as Voided on the Owner or Animal Profile » Reservations tab.

Void a Service

Voiding a service will void the service from the invoice.

• If a package credit was applied to the service, the package will be incremented by the quantity redeemed against the voided item.
  
  
• If a coupon was applied to the service, that applied coupon will be removed.
  
  
• If the service has add-ons, all add-ons will be voided.
  
  
• If the service had any commission associated with it, the service and/or associated commission will no longer display on the Commission Report.
  
  
• The service will be removed from the reservation and no longer show on the reservation details page.

Void a Service Add-On

Voiding an individual service add-on will remove just the service add-on.

• If a coupon was applied to the service add-on, that coupon will be removed.
  
  
• If the service add-on had any associated commission (i.e. “include in commission” setting is enabled for this service add-on), it will not be included in the Commission Report.
  
  
• Voiding an individual service add-on does not void the related additional service.

Void a Retail Item or Open Line Item

Voiding a retail or open line item will remove the item charge from the invoice. This will also increment the stock by the quantity voided if the item was a retail item.

Void a Package

Voiding a package sale on an invoice can only be completed if the package has the full amount of credits.

• Partially used packages cannot be voided.
  
  
• This will remove all package credits on that package from the owner's account.
  
  
• The package will be moved to the Expired / Used section of the owner profile.
  
  
• Voiding a package subscription charge will NOT cancel the subscription; the subscription should be cancelled from the Active Subscriptions report.

Void Store Credit

If the user voids a store credit addition, we will remove the store credit from the account.

• Store credit will be removed from the account in the amount voided.
  
  
• The Store Credit history on the owner profile will show a row for this and Credit Voided as the action.

Related Resources

• Void Items or Invoices Topic Outline
• Void an Item How-To
• Remove an Applied Package Credit or Coupon How-To
• Re-Create a Corrected Reservation after Voiding How-To
• Generate the Voided Items Report How-To