Re-Create a Corrected Reservation after Voiding

If the reservation still happened and you voided simply to correct a mistake, it is possible to create a backdated reservation.

These are the steps to create a completed reservation:

1. Create a new reservation with today as the start date. Or, if there is already a reservation, edit the Reservation in question by clicking the button to the left of the entry and selecting Edit Reservation.
   
   
2. Change the Start Date to the Current Date, and select Save Changes.
   
   
3. Navigate to the Dashboard. You will now see the pet in your Expected tab.
   
   
4. Check In the pet.
   
   
5. Once the pet is checked in, you can Edit the Reservation and change the Start Date backward to the date and time the reservation should actually have been.
   
   
6. Make sure any Additional Services, Appointments, and other charges are accurate.
   
   
7. Add the pet to the shopping cart.
   
   
8. Click the down arrow next to the Reservation line item to expand the details of the Reservation.
   
   
9. Click the pencil icon and edit the End Date to the proper date and time.
   
   
10. Check out with or without payment.

Now you have a Reservation starting and ending on the correct dates and the charges will be in the system

Video Tutorial

Related Resources

• Void Items or Invoices Topic Outline
• Void an Item How-To
• Remove an Applied Package Credit or Coupon How-To
• Effects of Voids Reference
• Generate the Voided Items Report How-To