Summary

This article shows you how to void one or more items on an invoice after checkout.

Before You Begin

You'll need:

• The Can Process Voids group permission.

Steps

1. Go to the Owner Details page » Invoices tab and find the invoice.
2. Select the blue Info icon to view the invoice.

   

3. Select the checkbox to the left of each item you want to void. The Refund Item(s) and Void Item(s) buttons appear in the upper right of the invoice.
4. Select Void Items.

   

5. In the Void details window, enter a reason for the void.
6. Select Void Item(s).

   

7. If the invoice had a payment, Gingr asks you to refund it. Choose the payment methods to refund to and the refund amount.
8. Select Refund Payments. You can also do this later from the Payments section of the invoice.

   

   Important: If you took payment on the invoice and do not refund it after you void all items, the invoice status shows Open. If you do not want to refund the original payment, choose a different payment method, such as Admin - Credit Comped.

What You See After a Void

If you voided all items, the invoice status shows Voided. Each item shows the void reason in light grey text at the bottom of the Charges section. A fully voided invoice does not show on the Customer Portal.

If you voided only some items, they show in light grey text at the bottom of the Charges section. The invoice shows as Open or Closed, depending on how you handled the payment. A partly voided invoice still shows on the Customer Portal.

Related Articles

• Void Items or Invoices Topic Outline
• Effects of Voids Reference
• Re-Create a Corrected Reservation after Voiding How-To