Summary

This article shows you how to create a backdated, completed reservation. Use it when a reservation did happen and you voided only to fix a mistake.

Steps

1. Create a new reservation with today as the Start Date. If a reservation already exists, select the button to the left of it and select Edit Reservation.
2. Change the Start Date to the current date.
3. Select Save Changes.
4. Go to the Dashboard. The pet shows on the Expected tab.
5. Check In the pet.
6. Edit the reservation and change the Start Date back to the date and time it should have been.
7. Make sure the Additional Services, Appointments, and other charges are correct.
8. Add the pet to the shopping cart.
9. Select the down arrow next to the reservation line item to expand the details.
10. Select the pencil icon and edit the End Date to the correct date and time.
11. Check out with or without payment.

The reservation now starts and ends on the correct dates, and the charges are in the system.

Video Tutorial

Related Articles

• Void Items or Invoices Topic Outline
• Void an Item How-To
• Effects of Voids Reference